Vivint Customer Service & Bill Pay

Have a question or need to get in touch with a Vivint service representative? We have listed the best ways to contact Vivint below.

800-216-5232

Vivint's Customer Care number is 800-216-5232. Vivint doesn't publish phone hours. Live chat in the Vivint app runs 6am-10pm Mountain Time daily, and when chat is closed Vivint's support site says to call this number. Billing, moving, cancellation and other department numbers are in the table below.

Smart Connection is an independent retailer, not Vivint. We can't access Vivint accounts or take Vivint payments.

Emergency? If you're in danger and can call, call 911 directly (our advice; Vivint's alarm guide doesn't cover it). If you set off an alarm by accident, disarm at the panel or in the app and choose "Yes, just a false alarm", or call 800-216-5232 with your verbal passcode.

What changed: Vivint now finances new equipment through Fortiva Retail Credit, and older Citizens Pay loans stay with Citizens. Vivint Solar is a separate company, and www.vivintsolar.com now redirects to Sunrun.

Service phone numbers Pay your bill Compare & save Help & troubleshooting Vivint support options FAQs

Vivint phone numbers by department

These are Vivint's own numbers, checked against Vivint's website on November 6, 2026.

Department	Number	Hours	Use it for
Customer Care	800-216-5232	Not published by Vivint	Account help, technical support, billing, and false-alarm reports (have your verbal passcode). Also moving or transferring your agreement during its term.
Reschedule an installation	800-216-5232 ext. 5155	Give at least 24 hours' notice	Changing a scheduled install or service appointment
Moves Specialists	800-216-5232 (press 3, then 2)	Not published by Vivint	Moving your system to a new home, or pausing service between homes. Call at least 2 weeks ahead.
Cancel service	800-678-2635	Not published by Vivint	Cancelling, including for death, bankruptcy, assisted living or military orders. Vivint's About Us page also sends cancellation questions to 800-216-5232.
Account takeover and move pricing	855-441-4573	Mon-Fri 7am-7pm, Sat 8am-5pm Mountain (from a 2018 policy note)	Someone else taking over your agreement, and equipment pricing for a move
Bought a home with a Vivint system	844-856-2725	Not published by Vivint	Activating a system the previous owner left behind
Report a scam or unauthorized rep	800-456-6433	Not published by Vivint	Reporting unauthorized door-to-door reps or suspicious activity. To verify a rep, use the Verify ID tool on Vivint's site.
Equipment financing: Fortiva	800-710-2961	Not published by Vivint	Bills and payoff for Fortiva credit used to buy Vivint equipment, billed separately from Vivint
Older equipment loans: Citizens Pay	844-737-6900	Not published by Vivint	Older Citizens Pay loans, which stay with Citizens and are paid separately

Pay your Vivint bill or log in

How to pay your Vivint bill

Vivint's site shows no guest or quick-pay option. To pay online, log in to the Account Center with the primary email on the account. To pay by mail, Vivint's Contact Us page gives: Vivint: Billing, 62992 Collections Drive, Chicago, IL 60693-0629. Vivint doesn't publish pay-by-phone steps, though its policy FAQ mentions calling in to pay, so ask Customer Care at 800-216-5232.

What you need: For online payments, your Account Center login with the account's primary email.

Fees: Vivint lists no payment fee. It charges $1 for paper statements, and Fortiva charges its own $2 paper-statement fee on financed equipment.

Billing FAQs (payment options, mail-in address, fees, financing)
Account Center - Make a Payment
Policy FAQs (automatic paperless billing and payments) - Once a default payment method is set, switching back to invoice billing needs the Customer Solutions team (chat, email or phone).

Log in to your Vivint account

Vivint Account Center login - Online payments work only when you log in with the account's primary email.
Account Center - Forgot Password - The reset email can take up to 30 minutes to arrive.
Vivint app - The app is free, but full functionality needs a Vivint service plan.

Before you call Vivint

Have these ready:

Your verbal passcode, written on your agreement. It's not your 4-digit panel PIN.
Vivint asks you to be at home, with your phone number and any error codes from your system.
For billing, your Account Center login under the account's primary email
Moving? Your new address and move date. Vivint asks for at least 2 weeks' notice.

Tips for reaching a person

Live chat runs 6am-10pm Mountain Time every day in the Vivint app (Menu > Support > Chat). When chat is closed, Vivint's support site says to call 800-216-5232.
For a move, call 800-216-5232 and press 3, then 2, for a Moves Specialist.
Billing-date changes, opting out of autopay, and disputes over a city's false-alarm fee go to Vivint's Customer Solutions team through chat.
Phone numbers at the top of vivint.com pages are sales lines that change from page to page. If you already have an account, use 800-216-5232.
You can view and edit panel PINs in the Vivint app, and reset your Account Center password online, without calling.

Chat and help center

Vivint Support site
Vivint Contact Us
What to Expect in an Alarm Situation
Verify a rep / report a scam
Chat in the Vivint app (Menu > Support > Chat) - 6am-10pm Mountain Time daily. The chat button on Vivint's Contact Us page opens the app on a phone.

Moving or cancelling Vivint

To cancel, call the Customer Service Team at 800-678-2635, the number in Vivint's cancellation policy. Vivint's About Us page sends cancellation questions to 800-216-5232.
An early termination fee or other fees may apply under your service agreement, which is in the Documents section of your Account Center. If your equipment isn't paid off, cancelling may also require a fee and returning the equipment.
Any equipment financing is still owed to the lender after you cancel, and paying financing off early doesn't end your service agreement.
Death, bankruptcy or a move to assisted living go to Vivint's Exceptions Review Team, case by case, with documents. Customers 65 or older cancelling for a medical condition or a move to a care facility may be able to avoid the early termination fee.
Military: Vivint waives cancellation and early termination fees for eligible service members (active duty, or discharged in the past 12 months, with orders) for deployment of 90 days or more, a required move, retirement after 20 or more years, or medical discharge with relocation. Email documents for military moves and deferments to [email protected]. Vivint can't install on military bases.
Moving: call 800-216-5232 (press 3, then 2) at least 2 weeks before you move. Many Vivint systems can be moved to your new home, depending on your equipment. If you'll be between homes, Vivint may be able to remove the system and pause service while you keep the equipment until you're settled. Contact Vivint before you lose access to your old home to see if you qualify. A technician uninstall costs $149.
Account takeover: the new person signs a new agreement for the months left at the same monitoring rate, without the old discounts, and has to be at the property. Vivint financing must be paid off first, and other equipment financing stays with you. Call 855-441-4573.

If Vivint doesn't resolve it

Quick help and troubleshooting

Don't want to wait? Use our troubleshooting and quick guide below to find solutions to common issues and resolve service issues without having to contact a Vivint representative.

How do I update my Vivint emergency contact information?

In the case that your Vivint security system is activated it is important to ensure Vivint specialists have the proper information to promptly contact you. To view or update your emergency contacts, log in to the Vivint Account Center, scroll down the main welcome page and click Emergency Contacts. Click the down arrow next to a contact to edit it, or select Add Contact, then click Save. Vivint requires at least two emergency contacts, with the account owner or another resident of the home listed first.

How to test and adjust motion detectors

Motion sensors can be set off inadvertently by pets or sources of heat such as vents or stoves. You can adjust the sensitivity of your motion detector by first disarming your system and removing the device from its mount. On the back of the sensor you will find two switches:

On the left you will find the pet sensitivity control, which you can switch between large and small pets.
On the right you will find the sensitivity control, which you can switch between high and low settings.

When you have made your sensitivity selections, re-mount your device and rearm your system. If you are still receiving false alarms you can perform a simple test to determine if your motion sensor is faulty. Vivint recommends placing a sheet of paper in front of a potential faulty sensor for three days, if the motion detector still triggers a false alarm then it is safe to assume the device is malfunctioning. At this point contact a Vivint specialist at (800) 216-5232 for further assistance.

How do I create custom automations for my Vivint system?

With the Vivint app you can program custom automations and alerts for your smart home system. In the app, tap the 3-line menu icon in the top left corner, then tap Smart Actions. To add a rule, such as locking your doors at 10 pm, tap Add new in the upper right, follow the prompts and tap Create. To add a notification, such as a message if your front door has been left open, tap "Notify me when..." at the top of the list, then tap Add new notification.

Other ways to get in touch with Vivint support

Browse other options to get in touch with Vivint.

@vivint

@vivinthome

Facebook

@vivinthome

Vivint frequently asked questions

Is Vivint customer service 24/7?

Alarm monitoring is 24/7. Live chat runs 6 AM-10 PM Mountain Time daily, going by the support site's chat schedule. An older welcome article still says chat is 24/7. Vivint publishes no phone hours for 800-216-5232, but when chat is closed the support site says to call that number.

How do I cancel Vivint?

Call the Customer Service Team at 1-800-678-2635. An early termination fee may apply under your service agreement, which is in the Account Center's Documents section. Any equipment financing balance is still owed.

Can I pay my Vivint bill without logging in?

Vivint's site shows no guest or quick-pay option. To pay online, log in to the Account Center with the account's primary email. To pay by mail, Vivint's Contact Us page gives Vivint: Billing, 62992 Collections Drive, Chicago, IL 60693-0629. Vivint doesn't publish pay-by-phone steps, but its Policy FAQ mentions calling in to pay, so you can ask Customer Care at 800-216-5232.

How far ahead should I tell Vivint I'm moving?

At least 2 weeks. Call 800-216-5232 and press Option 3, then Option 2, for a Moves Specialist. Technician removal is $149. Eligible service members relocating for a qualifying reason, such as a required move or a deployment of 90 days or more, may get a free move under Vivint's Military Family policy. Email your orders to [email protected]. Upgrades or new equipment may cost extra.

What's the difference between my Vivint PIN and my passcode?

The 4-digit PIN disarms the panel and unlocks connected locks. The verbal passcode is written on your agreement and confirms who you are when you talk to monitoring or Customer Care. You can view and edit PINs in the Vivint app.

Who do I call about my Vivint equipment financing?

Vivint now finances equipment through Fortiva Retail Credit (800-710-2961, myfortiva.com). Older Citizens Pay loans stay with Citizens (844-737-6900, pay.citizensbank.com). Both are billed separately from your Vivint service bill.

Does Vivint provide a warranty on their equipment?

Yes. Visit Vivint's Warranty and Service Plan page for more information on what is covered.

How do I live chat with a Vivint representative?

Chat in the Vivint app: Menu > Support > Chat, 6am-10pm Mountain Time daily. The chat button on Vivint's Contact Us page opens the app on a phone.

Can I troubleshoot common issues without contacting Vivint customer service?

Yes! View our troubleshooting section above to get solutions for common issues such as adjusting motion sensors and creating custom automations.

Don't see your question? Visit our FAQ page to see answers to all frequently asked questions.

Visit FAQ page

Last verified November 6, 2026: the phone numbers, links, bill pay, cancel and moving details, and the first 6 FAQs on this page, checked against Vivint's own website. The troubleshooting tips and other FAQs are older general guidance. Numbers and fees change; if you spot something out of date, email [email protected].

Sources

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